Support & Troubleshooting
Support for your Automation & Control Systems
We tailor our range of support services to suit your business needs. That’s either on-site or remotely, allowing you to get the best blend of cost, expert support and speed to resolution. Our services are designed to give you complete security and peace of mind whilst minimising costs.
- 12 month warranty on all solutions delivered
- Extended warranty and/or annual support contracts
- On-site call-outs
- Remote access support, secure and fast
Remote access support
Our remote access facilities for client sites, allows us to connect to your systems remotely and securely at any given time. So we can see exactly what’s going on within your system without physically having to travel to you. This means we can resolve problems in minutes, reducing mean times taken for repair, slashing call out ratios and any subsequent costs. Our systems are so good, our clients often request remote access for use by their own engineers.
What’s more is, our remote access system is designed to work securely and safely in line with your current IT policies. To eliminate any potential knock-on effects, InControl obey strict safety procedures. No site or system will be remotely affected without telephone confirmation from your staff on site.